Support — ScreenTrak

ScreenTrak is built and supported by one developer. Reports are read personally and prioritized by severity — there's no 24/7 desk and no guaranteed response time, but data-loss and account issues come first, always.

Reporting a bug: what to send

01Your phone model and operating-system version.

02The screen where the problem happened.

03What you expected, and what happened instead.

04A screenshot when useful — after removing email addresses, reset links, passwords, and tokens.

What gets priority

Account access, data loss, failed deletion, duplicated history, severe crashes, and spoiler exposure are the highest-priority beta issues. Everything else is handled in order as time allows.

Common questions

I can't sign in.

Use "Forgot password?" on the sign-in screen for a fresh reset link. Never send a password, access token, or complete reset URL in a support message — we'll never ask for one.

How do I export my history?

Settings → Export. You get complete JSON and CSV files, free, generated on demand. We recommend exporting regularly during the beta.

How do I delete my account?

Settings → Delete account, then type DELETE. It's immediate and complete — the Account deletion page explains exactly what's removed.

A show or episode looks wrong or missing.

Catalog data comes from TVmaze and can be incomplete or delayed. Send the show name and what's off — provider records refresh server-side. See Data sources.

Where are imports / Circles / notifications?

In development — not in the current beta. The Features page shows what's live versus what's coming, honestly labeled.

Get help from a human.